IN AN EMERGENCY
Within normal hours Emergency Treatment
If your pet has a problem during our normal surgery hours, please telephone the practice immediately and we will ensure that you are offered an appointment on a priority basis. Please make it clear to us that the matter is not routine and we will do our best to attend to you as soon as possible.
Out of Hours Emergency Treatment
Outside of our normal opening times we have a designated emergency service that can be contacted on:
Byre Veterinary Surgery uses A & E Vets. They are based at 158 Broadway , Peterborough, Cambridgeshire, PE1 4DG. This is approximately a 15 minute journey from Byre Veterinary Surgery.
Both Veterinary and Human Medical fields are increasingly using dedicated emergency services. This brings many advantages to our clients:
● Emergency centres have staff (vets and nurses) on site around the clock. This means that you will be seen as soon as you arrive by staff who are well rested and ready for work no matter what the time.
● Because the staff are awake you can call at whatever time you need to without embarrassment.
● Emergency centres stay staffed and well lit throughout the night, making them safe and easily accessible
In the unfortunate event that your pet needs to be seen at A & E Vets they will carry out emergency treatment. On the next working day we will be sent all of the details of any treatment your pet required at A & E Vets and if possible your pet will be transferred back to us for ongoing care. It is best if you are able to transfer your pet so that you have a chance to speak to both the emergency vet and us directly about ongoing treatment or further tests that may be required. Pets will only be discharged if they are deemed safe to travel.